01 / AUDIT
Inquiry friction map
A short map of intake, ownership, first response and follow-up gaps in one selected process.
Small business · Service businesses · B2B process review
Customer inquiries arrive. What happens to them next?
A missed reply, unclear ownership or inconsistent follow-up can make your inquiry process difficult to manage. Before buying another CRM, review the steps you already use.
We examine one small, existing inquiry workflow. No account access. No CRM migration. No automatic outreach.
€59 one-time pilot price · only after scope and delivery date are accepted
Request a free scope review →
Submitting the form does not create a contract or take payment. We assess feasibility and legal/operational readiness first.
Three concrete deliverables
02 / REPLIES
Two reusable templates
An initial acknowledgment and a neutral follow-up draft for your team's review. No bulk sending.
03 / MEASUREMENT
Seven-day control plan
A simple method to track unanswered inquiries, response delays and next-owner responsibilities.
Take the free five-point self-check
Check every statement that already describes your business. This checklist is educational and is not a diagnosis or a claim about your revenue.
Select statements to see your process-visibility score.
This score is a self-reported checklist, not a predictive model. Your responses stay in this browser and are not sent to CERBERRUS.
Example of what we examine
Fictional illustration, not a customer case study: A studio receives inquiries through a shared mailbox. Nobody owns weekend messages, and open inquiries have no next-action date.
Our proposed review would identify the ownership gap, supply an acknowledgment template and define a daily review rule. We do not promise that this produces extra customers or revenue.
Bounded scope: One process and up to five fully anonymized examples. We do not need your passwords, customer records or private messages. A delivery target of two working days is discussed only after complete inputs and mutual acceptance.